The MAW Support Contracts
For extended support
At MAW Software Ltd we understand that our support
forum does not always satisfy the need for 100% uptime some of our customers may
require. If you use our software to run a high volume call centre where downtime
is at a premium, you may wish to have the ability to directly talk to our support
engineers on the phone and get advice on how to fix problems on the spot.
For this we created incident based support contracts
where you can subscribe to a contract scheme that fits your needs best.
As customer with a current subscription to a
support contract you receive a priority phone number where you can call our competent
staff if needed 24h/day 365days/year.
Every time you call us an incident is deducted
from your account. An incident is considered to
be solved when the system works again to your satisfaction.
As different customers may have different needs
we are happy to propose the following individual contracts:
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