INS support forum    


Welcome to the Integrated Notification System support forum.
Before entering a query/request please search the forum to see if someone else has asked the question before.
Please feel also free to respond to queries from other users if you have experienced the same type of problem and found a solution to it. 
Our support team will monitor this forum and endeavour to provide answers to the queries posted.
Please make sure to post your query to the right forum as there is a separate forum for each application provided by MAW Software.
Show messages for: Last 7 days Last 30 days All (Digest of all)

Back to the forum

On Wednesday , the 03.05.2008, MAW Support wrote at 10:11:58 :

>INS does not wait for caller to answer before playing WAV

This problem is due to most voice modems not being able to detect when the other party has answered the phone. Hence the voice file is played as soon as the number is dialed.

Do you send the voice files to a predefined contact or by specifying the voice phone number (/Recipient "[VOICE:123456]") ?
If you use a predefined contact our recommendation here is to record a "voice file before" WAV file that alerts the user "Please wait for this important message...Please wait for this important message..." and then plays the actual error message.
Alternative you can also define a "script file before" where you loop through a WAV file asking the contact "Please press 1 to start listening to this important message...". So as soon as the contact is ready he may listen to the message by pressing the required key.
There is a sample script under
C:\INS\SampleScripts\VoiceScripts\ScriptFileBefore
that you can modify and use.

Sincerely,

Marc Wanderer





Post reply:

Name:
E-Mail:
Subject:
Message:
SPAM code displayed
next to this:

CGIForum (C) Markus Triska

Home to