INS support forum    


Welcome to the Integrated Notification System support forum.
Before entering a query/request please search the forum to see if someone else has asked the question before.
Please feel also free to respond to queries from other users if you have experienced the same type of problem and found a solution to it. 
Our support team will monitor this forum and endeavour to provide answers to the queries posted.
Please make sure to post your query to the right forum as there is a separate forum for each application provided by MAW Software.
Show messages for: Last 7 days Last 30 days All (Digest of all)

Back to the forum

On Sunday , the 09.16.2012, MAW Support wrote at 17:52:51 :

>Max record time not reached

Hi John

>>the record time does not reach the 60s; after about 15 seconds the script continues to the next cell

In this case the voice board seems to detect "silence" and considers that the caller has hung up. The threshold for this setting is best set in the configuration of your card. Alternatively you may also play around with the settings in MsgCenter->Tools->Preferences->Voice.
But those may be overwritten by the settings of the card.

If this does not work, then pls check the wiring of your installation.
We already had weird cases where silence detection kicked in because the phone cable was too long...


Rds
TL







Post reply:

Name:
E-Mail:
Subject:
Message:
SPAM code displayed
next to this:

CGIForum (C) Markus Triska

Home to