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On Saturday , the 11.05.2005, MAW Support wrote at 11:25:39 :

>INS Questions

Neil

Please find hereunder the answers to your questions:


>>>
1) Parsing the date format in the message above does not seem to be supported. INS reads this as "zero four negative en oh vee negative..." I may not understand the parsing mechanism well enough yet to translate this to say "4 November 2005", so before I waste a lot of time I'll ask you, is it posssible to do this in a text script?
<<<

The internal INS parsing works like this. If INS finds a string "aaaa bbbb cccc" it will check if the string aaaa is defined in the file C:\INS\Assorted\Assorted.cfg, If it is defined and a voice file is associated to aaaa, this one is played. If not "a", "a", "a", "a" is played. As the string "04-NOV-2005" is not defined it is read back character by character.
If you want it to read "4 November 2005" you would need to send the string as "4 November 2005" and record/defines "2005" in the C:\INS\Assorted\Assorted.cfg as this is not yet done.


>>
2) When the message is being read back it stops and hangs up the phoneline when it hits a large amount of white space. Is there any way to make it keep reading until it gets to the end of the message?
<<

Can you please send me the C:\INS\session.log as this should not happen.


>>
3) I have recorded wave files for most of the words that might be in email messages, however if the word is at the end of a sentence (i.e. followed by a period) the wav file is not read. Rather the word is spelled out. Is it possible to make INS play the wav file instead of read the letters of the word?
<<

As described above, delimiters are spaces only. So either put a space between the last word and the period or omit the period.

>>
4) In this text script, after I push the # key on the telephone to acknowledge the message, can I make it play a goodbye message before hanging up rather than just being silent?
<<

Under MsgCenter->Contacts you can define a "Voice file after" that is played after the message


>>
5) When calling a phone number that doesn't answer, the phone rings 10 times. That is too many rings. Where do I set the parameter for either number of rings or length of time that it is off hook before INS decides nobody is going to answer?
>>

This parameter is not user accessible and defined to 60s.


>>
6) In the above referenced email message is it possible in my text script to parse the part of the message that says: "99.000< 50.000>PERCENT" such that I can make it say "Value equals 99.000 percent, setpoint = 50.000 percent"?
>>

You would need to change the message accordingly. IE "Value = 99.000 %, setpoint = 50.000 %".
INS only reads back what is sees.
For the first part of the message you can define under MsgCenter->Contacts a "Voice file before" that is played before the message. IE you could play the file "The value is equal" before the actual message.



>>
7) Sometimes INS keeps posting old emails to the INBOX and OUTBOX and I am deleting them as fast as I can but INS keeps putting them back faster. I finally have to kill the program to keep INS from calling me a bunch of times with the same message. And, this is on a message that I already acknowledged with the # key when receiving the phone call. What could be going on here? I know that only one email actually was sent because I have Outlook Express also running and it only got one email.
>>

INS will download messages from your POP server to its inbox. Then it will scan all messages in its own inbox and treat them as defined in the script. If you delete it only from the INS Inbox, it will be downloaded again.
In the line definition you can ask INS to delete this message from the POP server. Alternatively leave them in the INS inbox as there they are only parsed once.
Just make sure that the autodelete function is not activated (General->Delete Messages after" must be >0.


>>
8) There are still a lot of German language artifacts burried in the English language version of your product (i.e. on names of buttons in dialog boxes, etc.). I am trying to use INS in an English language situation and most of my customers do not speak German. Is there a way to correct this?
>>

Oops...
INS has been developed in English and there should not be any German buttons, etc.
As the compiler however is a German version, it may happen that low level system message are displayed in German.
Do you have an example (screen shot) of one ?

>>
9) If the email message that the SCADA system sent me (that I am incepting with INS and turning into a voice call) was sent to more than one person (i.e. several email recipients), INS only sees the first name on the list. If that email address is not mine, and if my script is using the @RV[recipient] variable to check if this email was addressed to me, INS does not think it was, even though I am one of the people on the recipient list (if I were to receive the email in Outlook Express instead of INS). Can this be fixed. This would appear to be a bug in INS, not just user error.
<<

If your SMTP client puts all recipients on one line, it will work. If it puts CR between the recipients it will not. SMTP clients are unfortunately not standard in this matter. I put it forward to development for consideration.



>>
Thank you in advance,
<<

You are welcome :-)


TL





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