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On Thursday , the 04.20.2006, Kaon wrote at 00:14:32 :

some qs

Hi
I test your application for our IVR plan for our customer service.
my voice cards is Dilogic d/4PCIU or d/4EPCI.

but 4 technical problems occured for me: is these my ooobs or your bugs.(i wish mine)

1- i have one "Get Number" Module in my script that enables the "Confirm Number" check, it works ok; but some times the confirm wave plays and then the server stops acting (either user send a dtmf or not) and a few minutes later a watchdog error occurs and then the Line Stops from Answering, for ever.
the sample log is here:

[2006/04/19 14:43:09.704] [Incoming Channel #4] Evaluated $RV[@ScriptDir] to D:\ARACS\VoiceScripts
[2006/04/19 14:43:09.704] [Incoming Channel #4] Playing file D:\ARACS\VoiceScripts\YouEnteredCounter.WAV
[2006/04/19 14:43:19.079] [Incoming Channel #4] Playing file D:\ARACS\Assorted\1.WAV
[2006/04/19 14:43:20.329] [Incoming Channel #4] Playing file D:\ARACS\Assorted\8.WAV
[2006/04/19 14:43:21.579] [Incoming Channel #4] Playing file D:\ARACS\Assorted\0.WAV
[2006/04/19 14:43:22.829] [Incoming Channel #4] Playing file D:\ARACS\Assorted\7.WAV
[2006/04/19 14:43:24.079] [Incoming Channel #4] Evaluated $RV[@ScriptDir] to D:\ARACS\VoiceScripts
*******
[2006/04/19 14:43:24.079] [Incoming Channel #4] Playing file D:\ARACS\VoiceScripts\ConfirmCounter.WAV
[2006/04/19 14:43:30.033] [Incoming Channel #4] DTMF(1)
.
.
.

******* a few lines later
[2006/04/19 14:52:55.550] [Incoming Channel #4] Watchdog error, action canceled
********
[2006/04/19 14:53:00.582] Analog Line 4(dxxxB1C4) [The Line is Open]
[2006/04/19 14:53:00.582] [Incoming Channel #4] Running Script D:\ARACS\VoiceScripts\Main.vsc
[2006/04/19 14:53:00.582] [Incoming Channel #4] Waiting for call
[2006/04/19 15:00:36.558] [Out Channel] Scanning new messages...
[2006/04/19 15:10:37.566] [Out Channel] Scanning new messages...
[2006/04/19 15:20:38.548] [Out Channel] Scanning new messages...
[2006/04/19 15:30:39.524] [Out Channel] Scanning new messages...


2- when the caller hangs up meanwhile call the dialogic and TAPI reports Disconnection (i test it by dialogic sample app and Windows dialer) but when a script running by this way the Server continues runnig the script in one-way call (disconnected line).
ofcourse the disconnection message is recived by server.
i saw it in session log like this :

[2006/04/19 09:18:39.549] [Incoming Channel #4] Running Script D:\ARACS\VoiceScripts\Main.vsc
[2006/04/19 09:18:39.549] [Incoming Channel #4] Waiting for call
[2006/04/19 09:18:54.282] [Incoming Channel #4] RING
[2006/04/19 09:18:54.563] [Incoming Channel #4] Init device for voice Analog Line 4(dxxxB1C4)
[2006/04/19 09:18:54.563] [Incoming Channel #4] Listening for FAX/DATA signal...
[2006/04/19 09:18:55.203] [Incoming Channel #4] Current module : Start
[2006/04/19 09:18:55.203] [Incoming Channel #4] Evaluated $RV[@LID] to 4
[2006/04/19 09:18:55.203] [Incoming Channel #4] Current module : InitConn
[2006/04/19 09:18:55.203] [Incoming Channel #4] Evaluated $RV[@ScriptDir] to D:\ARACS\VoiceScripts
[2006/04/19 09:18:55.203] [Incoming Channel #4] Current module : Hello
[2006/04/19 09:18:55.203] [Incoming Channel #4] Evaluated $RV[@ScriptDir] to D:\ARACS\VoiceScripts
[2006/04/19 09:18:55.203] [Incoming Channel #4] Playing file D:\ARACS\VoiceScripts\Hello.WAV
[2006/04/19 09:19:02.187] [Incoming Channel #4] Current module : MainMenu
*******
[2006/04/19 09:19:27.372] Hangup error. LINEERR_RESOURCEUNAVAIL
*******
[2006/04/19 09:20:19.187] [Incoming Channel #4] Evaluated $RV[@ScriptDir] to D:\ARACS\VoiceScripts
[2006/04/19 09:20:20.310] [Incoming Channel #4] Playing file D:\ARACS\Assorted\BEEP.WAV
[2006/04/19 09:20:26.513] [Incoming Channel #4] Current module : Memo
[2006/04/19 09:20:26.513] [Incoming Channel #4] Evaluated $RV[@ScriptDir] to D:\ARACS\VoiceScripts
[2006/04/19 09:20:26.513] [Incoming Channel #4] Playing file D:\ARACS\VoiceScripts\Memo.wav
.
.
.



3-when windows starting up (boot) and when some of service not initialized, a caller calls and line rings, system has no reaction (its normally and ok) but in this case after system initialized completely line that was ringing stops from answering until system restart. why?? and how solve it?



4-i think some result varible (like $RV[@ScriptDir]) some times doesn't special for the separate lines. is this aidea correct or not. (must be no but i have one example that acts like that)
i have script that calls other script by "Run Script" module, main script in path X and other script in path y, and line number 1,4 set to this script.
when line 4 rings and start to run the script and a few second later line 1 start for running , the $RV[@ScriptDir] confilicts. (or other problems occured in evaluating current dir)


session log:
[2006/04/19 12:27:23.469] [Incoming Channel #4] Current module : MsgBoxEntry
[2006/04/19 12:27:23.578] [Incoming Channel #4] Current module : Msg_Ravabet-Omumy
[2006/04/19 12:27:23.578] [Incoming Channel #4] Evaluated $RV[@ScriptDir] to D:\ARACS\VoiceScripts

****** going to another script line 4 in other dir
[2006/04/19 12:27:23.578] [Incoming Channel #4] Current module : IniConn
[2006/04/19 12:27:23.578] [Incoming Channel #4] Evaluated $RV[@ScriptDir] to D:\ARACS\VoiceScripts\Messaging\Ravabet-Omumy
[2006/04/19 12:27:23.578] [Incoming Channel #4] Current module : Time1
[2006/04/19 12:27:23.578] [Incoming Channel #4] Evaluated $RV[@SCRIPTTIME] to 027
[2006/04/19 12:27:23.578] [Incoming Channel #4] Current module : MsgBox
[2006/04/19 12:27:23.578] [Incoming Channel #4] Evaluated $RV[@ScriptDir] to D:\ARACS\VoiceScripts\Messaging\Ravabet-Omumy
[2006/04/19 12:27:23.578] [Incoming Channel #4] Playing file D:\ARACS\VoiceScripts\Messaging\Ravabet-Omumy\..\MsgBoxEntry.wav
[2006/04/19 12:27:30.454] [Incoming Channel #4] Playing file D:\ARACS\Assorted\BEEP.WAV
[2006/04/19 12:27:37.720] [Incoming Channel #1] RING
[2006/04/19 12:27:37.986] [Incoming Channel #1] Init device for voice Analog Line 1(dxxxB1C1)
[2006/04/19 12:27:37.986] [Incoming Channel #1] Listening for FAX/DATA signal...
[2006/04/19 12:27:38.626] [Incoming Channel #1] Current module : Start
[2006/04/19 12:27:38.626] [Incoming Channel #1] Evaluated $RV[@LID] to 1
[2006/04/19 12:27:38.626] [Incoming Channel #1] Current module : InitConn

******* $RV[@ScriptDir] evaluted for line 1
[2006/04/19 12:27:38.626] [Incoming Channel #1] Evaluated $RV[@ScriptDir] to D:\ARACS\VoiceScripts
[2006/04/19 12:27:38.626] [Incoming Channel #1] Current module : Hello
[2006/04/19 12:27:38.626] [Incoming Channel #1] Evaluated $RV[@ScriptDir] to D:\ARACS\VoiceScripts
[2006/04/19 12:27:38.626] [Incoming Channel #1] Playing file D:\ARACS\VoiceScripts\Hello.WAV
[2006/04/19 12:27:45.611] [Incoming Channel #1] Current module : MainMenu
[2006/04/19 12:27:45.611] [Incoming Channel #1] Evaluated $RV[@ScriptDir] to D:\ARACS\VoiceScripts
[2006/04/19 12:27:45.611] [Incoming Channel #1] Playing file D:\ARACS\VoiceScripts\MainMenu.WAV
[2006/04/19 12:28:03.738] [Incoming Channel #1] Playing file D:\ARACS\Assorted\BEEP.WAV
[2006/04/19 12:28:09.942] [Incoming Channel #1] Current module : Memo
[2006/04/19 12:28:09.942] [Incoming Channel #1] Evaluated $RV[@ScriptDir] to D:\ARACS\VoiceScripts
[2006/04/19 12:28:09.942] [Incoming Channel #1] Playing file D:\ARACS\VoiceScripts\Memo.wav
[2006/04/19 12:28:26.928] [Incoming Channel #1] Current module : NormalHangup
[2006/04/19 12:28:26.928] [Incoming Channel #1] Evaluated $RV[@ScriptDir] to D:\ARACS\VoiceScripts
[2006/04/19 12:28:26.928] [Incoming Channel #1] Playing file D:\ARACS\VoiceScripts\Bye.WAV
[2006/04/19 12:28:29.428] [Incoming Channel #1] End of script, hanging up
[2006/04/19 12:28:29.913] [Incoming Channel #1] Call is disconnected
[2006/04/19 12:28:30.116] [Incoming Channel #1] Running Script D:\ARACS\VoiceScripts\Main.vsc
[2006/04/19 12:28:30.116] [Incoming Channel #1] Waiting for call
[2006/04/19 12:28:32.210] [Incoming Channel #4] Recording exceeded maximum allowed length and was stopped.
[2006/04/19 12:28:32.272] [Incoming Channel #4] Silence detected... Stop recording
[2006/04/19 12:28:32.413] [Incoming Channel #4] Current module : Time2
[2006/04/19 12:28:32.413] [Incoming Channel #4] Evaluated $RV[@SCRIPTTIME] to 096
[2006/04/19 12:28:32.413] [Incoming Channel #4] Current module : DateConvert
[2006/04/19 12:28:32.413] [Incoming Channel #4] Evaluated $RV[@DATE] to 2006-04-19
[2006/04/19 12:28:32.413] [Incoming Channel #4] Current module : TimeConvert1
[2006/04/19 12:28:32.413] [Incoming Channel #4] Evaluated $RV[@TIME] to 12h28m32s
[2006/04/19 12:28:32.413] [Incoming Channel #4] Current module : TimeConvert2
[2006/04/19 12:28:32.413] [Incoming Channel #4] Evaluated $RV[TimeConvert1] to 12:28m32s
[2006/04/19 12:28:32.413] [Incoming Channel #4] Current module : TimeConvert
[2006/04/19 12:28:35.460] [Out Channel] Scanning new messages...
[2006/04/19 12:28:35.460] [Incoming Channel #4] Evaluated $RV[TimeConvert2] to 12:28:32s
[2006/04/19 12:28:35.460] [Incoming Channel #4] Current module : VBScript

***** VBScript is $RV[@ScriptDir] of line 4 but server look it in $RV[@ScriptDir] of line 1
[2006/04/19 12:28:35.460] [Incoming Channel #4] VBS code file not found : D:\ARACS\VoiceScripts\VBS4.TXT
[2006/04/19 12:28:35.476] [Out Channel] [No fields defined in database] Database corrupt :D:\ARACS\Errors.DB, renamed to D:\ARACS\Errors.DB.ERR
[2006/04/19 12:28:35.804] [Incoming Channel #4] Script ended without hang-up, hang-up forced
[2006/04/19 12:28:35.835] [Incoming Channel #4] Unresolved problem, hanging up...
[2006/04/19 12:28:36.257] [Incoming Channel #4] Call is disconnected
[2006/04/19 12:28:36.460] [Incoming Channel #4] Running Script D:\ARACS\VoiceScripts\Main.vsc
[2006/04/19 12:28:36.460] [Incoming Channel #4] Waiting for call
[2006/04/19 12:28:53.790] [Incoming Channel #4] RING
[2006/04/19 12:28:53.962] [Incoming Channel #4] Init device for voice Analog Line 4(dxxxB1C4)
[2006/04/19 12:28:53.962] [Incoming Channel #4] Listening for FAX/DATA signal...
[2006/04/19 12:28:54.603] [Incoming Channel #4] Current module : Start
[2006/04/19 12:28:54.603] [Incoming Channel #4] Evaluated $RV[@LID] to 4



can you help me to find my ooops ?

thank you for this helpfull resources
Regrards.





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