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Call prequalification - Call preselect
Effective communication in all sectors of the economy is becoming increasingly important. The important first impression of your company receives a potential customer on the phone. If he has to wait long for a response, its image on your service quality is already negatively influenced. You must ensure that incoming calls are answered immediately and the connection with the desired dialogue partners works. For this purpose a prequalification with a call pre-selection may be very useful.
INS delivers a very valuable services in this area and welcomes any caller promptly and cheerfully, "Hello, this is ...., to speak to our sales department, please press 1, for our technical support press 2 or for our order office press 3. If you wait, you will be immediately connected with our reception." If the caller preselects the corresponding number, he will be connected with the desired department, if he does not, he will be automatically connected to reception or a pre-defined person. If the selected dialogue partner is busy, the caller can wait while listening to information about your latest offers, select a different department or choose to leave a message.
As a small business you can use
the prequalification with
general for all callers. For for bigger companies use it as backup if reception
No call is ever lost again. Each customer will be greeted and promptly relayed. Whether you use INS as the main reception or to discharge the existing reception, your staff will be discharged significantly, and this gives the caller the positive impression that is important for a successful business relationship.
If you put
specific areas (eg hotline), you can canalize your calls to the right department
and distribute standard information automatically. Your support staff is freed
from the routine tasks, and can focus without time pressure on the real
problems. In no other area is it more important to provide optimum service and
still keep costs to a minimum. A customer that is convinced of your service
quality will recommend you to others and continue buying your products and
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