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NEWS
Merry Christmas and happy New Year! All of MAW wish you a Merry Christmas and a happy and prosperous New Year! We are looking forward serving you next year.
INS version 8.1.0 released INS version 8.1.0 was released today. New features include the ability to send TTS scripts.
Merry Christmas and happy New Year! All of MAW wish you a Merry Christmas and a happy and prosperous New Year! We are looking forward serving you next year.
Merry Christmas and happy New Year! All of MAW wish you a Merry Christmas and a happy and prosperous New Year! We are looking forward serving you next year.
INS version 8.0.1 released INS version 8.0.1 was released today. New features include additional SMS gateways and an updated MAPI interface for Outlook 2013.
Merry Christmas and happy New Year in 2014! The team at MAW would like to thank everyone for the great cooperation and wishes you a merry Christmas and a happy new year.
INS v8 released INS v8 now supports the Dialogic DIVA SDK (No need for TAPI any more on Dialogic boards).
TAPI ist however still supported for other voice boards or older voice modems.
Merry Christmas and happy New Year! All of MAW wish you a Merry Christmas and a happy and
prosperous New Year! We are looking forward serving you next year. New function in INS script Designer With the Result Variable $RV[@REGVAR{Variable}]
values can now be read by an INS script out of the predefined registry key
HKCU\SOFTWARE\MAW Software\INS\Script. Those values can be set e.g. using
a VBS script as below: Set SysVarReg = WScript.CreateObject("WScript.Shell") Our Brasilian partner Consumar launches a youtube video to
present their local
adaptation of SMS-it! See
http://youtu.be/LQpMwL2QH78
IMeal.eu uses INS for the automated transfer of the entered
booking requests The international operating restaurant portal
IMeal.eu uses INS for the automated transfer of the booking requests entered on the portal and reads the details to the restaurant operator via text-to-speech. The restaurant operator can then confirm the reservation or reject it with reasons. The IVR system is very closely coupled to the SQL database connected to the Web server, thus the status of a reservation is updated in real time using Web services.
SonyEricsson uses INS for a competition for the launch of the new Xperia X10 In cooperation with our Greek partner
K&G Digital Service Ltd., we were commissioned by SonyEricsson to implement an SMS-based competition. Here the participants can enter their SMS number on a touch screen and with a little luck win a new XPERIA X10. ESSEN24.CH uses INS for the automated transfer of the
entered booking requests In cooperation with the restaurant portal
essen24.ch we have
developped an INS Script for the automated transfer of the booking requests
entered on the portal. Here the IVR system reads the details to the
restaurant operator via text-to-speech. The restaurant operator can then confirm
the reservation or reject it with reasons.
Hellenic Logistic uses INS for the SAP based
transmission of E-Mail, SMS and FAX In cooperation with our Greek partner
K&G Digital Service Ltd. we
implemented for Hellenic Logistics an INS system, which receives messages from SAP
and then sends those by e-mail, SMS or fax to the appropriate dealer network. The result of
this bulk tranmission is reported back to SAP in real time via an MS-SQL database. React on FAX reception event From release 7.5.0 INS now supports reacting on FAX
events. With this feature you can configure INS to receive a FAX and then post
process it with an INS script. You may for instance save the FAX to a file in
TIFF format and forward it by e-mail, you may print every fax as soon as it is
received, etc. The following sample shows how easy it is to implement a
FAX2Email forwarding system: Automatic tax refund for New Zealand In order to simplify the tax refund process in New Zealand, we were commissioned by the New Zealand tax agent
TaxRecall to implement an IVR for the automated recording of the tax refund claims. This IVR system gathers all tax-related data and forwards it to the appropriate authority for further processing. The input process can be interrupted at any time and later completed in another call.
Cisco Systems Technical Information The
Cisco (www.cisco.com) TSP solution uses the Cisco CallManager software to allow you to
access the installed extensions as TAPI devices. With this you can use our
INS IVR Software with
any extension configured on your Cisco System. Wave Formats NOTE: You must have the proper version of your TSP client software to match your
version of CallManager. If you upgraded to version 3.1, then you must upgrade
your TAPI TSP. In addition, if you get a newer version of the TSP, it will not
work with older versions of CallManager. Interview on Xecutives.net Read the
interview
(German) in the innovation forum of Xecutives.net (The Swiss Management Network) BizSpark MAW Software Ltd has been selected to partner together
with Microsoft in the
MS BizSpark
campaign. New features in INS INS supports now
speech
recognition and
TTS (text-to-speech) in its Designer cell. WatchDog script MAW Software Ltd. launches the IVR out of the box
initiative. Recently we completed a project for a help desk of one of
our customers. The customer runs an IT helpdesk with 10 employees that support
ca. 500 infrastructure (MS Exchange, File Server, ERP, etc) users. In the past,
every time when a break-down occurred, those 10 people were primarily absorbed
answering phone calls of the users and informing them about the cause and length
of the outage. Even the staff that actually had to repair the problem was busy
in answering those repeating calls. The caller is then also asked to enter a ticket ID for
already reported issues. The IVR system will use the entered ticket ID to query
the support database and retrieve the name of the support staff that the issue
is assigned to. If this staff is available to answer calls, the call will be
directly transferred to her/him. Before answering the call, the support staff
will be presented on his PC with all information about the issue and its
history. The connection to the CISCO PABX was done with two ATA 186
(Analog Telephone Adapter) to be independent of the CISCO Call Manager. The implemented INS script is as follows: This project shows very well how to free people from ever
repeating tasks (always repeating the same information on the phone) and let
them concentrate on more important value added tasks. Here some impressions from this years Orbit-iEX.
Please visit us at the
Orbit-iEX 2008: Hall 4,
booth
Nr. 4/C40.
MAW Software Ltd
and and
RealFlex Technologies jointly developed a new TCP/IP interface
between the RealFlex SCADA application and the MAW Integrated Notification
System (INS).
Through this any RealFlex node can now submit alarm messages directly over
TCP/IP to the Integrated Notification System. INS queues all messages and
delivers them securely as page, e-mail, voice or fax message.
Recently we have tested the
XM1210S - GSM BOX Modem from www.xmodus.ch
and installed it on one of our customers site. The modem works reliable with
SMS-it and
INS.
It is based on the robust Motorola G24 module. Unfortunately communication speed
is limited to 2400 Bds and at present there is no USB interface available (Only
RS232). If the SIM card is protected by a PIN, then this PIN needs
to be entered after every restart of the modem (power interruption). With
INS this can be done easily by using the Init
String and enter AT+CPIN="xxxx"
(xxxx is the PIN of the SIM card). SMS-it does not have an
Init String. Therefore you should either disable the PIN of your SIM card or
alternatively you may also enter the PIN code manually after every power
interruption, by using Hyperlink and enter the command For simplicity we have used for our project the Windows
driver "Standard 2400 Bds Modem". Xmodus offers on their web site also a
dedicated driver "AL7024S Serial Driver for Windows" (=> please request on their web site). We recently installed INS for
one of our customer, in order to implement an IVR (Interactive
Voice Respons) System. Due to the requested high quality voice on playback, we
recommended the use of a Dialogic D4-PCIU voice board. The board came without
any software and drivers, hence we reverted back to our own
installation guide :-) At last we had to modify the "Receive buffer threshold" for
the Dialogic WAVE driver. Copyright MAW Software Ltd, all rights reserved
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