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On Monday , the 02.02.2009, Richard Sharp wrote at 22:32:14 :

>>Error Answering :

Hi

I am in the process of evaluating your INS product however I am running into difficulty. Tos test the system I am using one of your scripts but when the modem answers the call, the script can not be heard even though, looking at the log file, the script has been called.

2009/02/02 21:03:49.588] [MsgServer] Integrated Notification System 7.4.3
[2009/02/02 21:03:49.604] [MsgServer] Unregistered copy, please register
[2009/02/02 21:03:49.604] [MsgServer] Running on Windows XP
[2009/02/02 21:03:49.604] [MsgServer] **************************************************************************************************
[2009/02/02 21:03:50.854] [Channel #01] Zoom V.92 PCI Voice Faxmodem => Preferred voice file format : 8000 Hz 16 bit,
[2009/02/02 21:03:51.119] [Channel #01] Running script C:\INS\SampleScripts\VoiceScripts\CreditCard\CreditCard.vsc
[2009/02/02 21:03:51.150] [Channel #01] Waiting for call
[2009/02/02 21:03:51.354] [Channel #01] Zoom V.92 PCI Voice Faxmodem => Preferred voice file format : 8000 Hz 16 bit,
[2009/02/02 21:22:25.932] [Channel #01] Call [0x02C84E48] state: OFFERING
[2009/02/02 21:22:25.947] [Channel #01] RING
[2009/02/02 21:22:28.885] [Channel #01] RING
[2009/02/02 21:22:29.244] [Channel #01] Running script CreditCard.vsc
[2009/02/02 21:22:29.416] [Channel #01] Init device for voice Zoom V.92 PCI Voice Faxmodem
[2009/02/02 21:22:29.432] [Channel #01] Call [0x02C84E48] state: ACCEPTED
[2009/02/02 21:22:50.479] [Channel #01] Call [0x02C84E48] state: DISCONNECTED
[2009/02/02 21:22:50.494] [Channel #01] Call [0x02C84E48] state: IDLE
[2009/02/02 21:22:50.572] [Channel #01] Error Answering : The operation failed for unspecified reasons
[2009/02/02 21:22:50.572] [Channel #01] Error Answering : Zoom V.92 PCI Voice Faxmodem
[2009/02/02 21:22:50.588] [Channel #01] Running script C:\INS\SampleScripts\VoiceScripts\CreditCard\CreditCard.vsc
[2009/02/02 21:22:50.604] [Channel #01] Waiting for call


Please can you suggest a way forward.

Many thanks

Richard Sharp





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