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On Wednesday , the 03.05.2008, MAW Support wrote at 10:06:43 :

>Using INS for alarming when our network goes down

Hi Benjamin

If I understand it correctly, you are looking for an alarming solution that, once triggered, sends out notifications to different recipients, using different communication channels.

We have implemented quite a number of such systems and think that INS may be indeed what you are looking for.

In INS you would configure several distribution lists of contacts that need to be alerted.
For every contact you can define a phone number, a pager number, an e-mail address and a fax number. Then you can define time periods when one or the other should be use. EG during office hours use e-mail, otherwise use the pager. When INS sends a message to this contact, it will check which is the best way to reach this contact and select the appropriate communication channel. If the phone is selected, the message will be read back to the contact, otherwise it is sent as text.

With the predefined contacts you can then define contact lists where a contact can be member of multiple contact lists.
When sending a message to a contact list, you may define among two different message behaviours.
If you select the message behaviour "Send to all members", the message is sent to all members of the list. If you select "Send to members until first acknowledgment", the message is sent to the members following their priority in the list until a member confirms the reception of the message. This prevents that everyone on the list receives the message, that the first person has already taken care of.
Every message submitted is resent until it is acknowledged or reaches a limit (pre-configurable).
All messages are stored in a database and can be organized in folders. In addition a log file is stored for all actions.

To submit a message to INS, you may either use an external application (IE network monitor) to submit the message, using a command line interface, or you may use INS to periodically execute a script to detect itself if the network is still up.

For a 4 line installation (pager, e-mail, fax, voice) the license is currently valued at EUR 299 (US$ 498).
With this you receive unlimited support during the setup of your system and all minor upgrades for free.

Please let me know if you need any further information.


Sincerely,

Marc Wanderer






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