INS support forum    


Welcome to the Integrated Notification System support forum.
Before entering a query/request please search the forum to see if someone else has asked the question before.
Please feel also free to respond to queries from other users if you have experienced the same type of problem and found a solution to it. 
Our support team will monitor this forum and endeavour to provide answers to the queries posted.
Please make sure to post your query to the right forum as there is a separate forum for each application provided by MAW Software.
Show messages for: Last 7 days Last 30 days All (Digest of all)

Back to the forum

On Wednesday , the 04.28.2021, Philipp Vath wrote at 11:26:46 :

Can't transfer calls using Fritz Box, SIP, INS, softphones

Dear ladies and gentlemen,

we want to transfer calls by using your INS feature: "Transfer Call", thus we configure a node in the designer, just according to your example at: http://www.ivrsoftware.ch/manual_designer.html#idh_transfer_call
For any phone number, neither blind nor consultation transfer works, but transferring calls also does not work when using softphones like MicroSIP, because: According to AVM, all Fritz Box routers do not support "transferring a call" when using SIP / IP phones. They instead recommend to use soft keys together with the DTMF technique, which fits to your "Send DTMF String" node.

Do you know how to configure and use the soft keys / send DTMF string feature along with Fritz Box routers to successfully transfer calls even when using SIP accounts, internal phone call transfer, softphones / INS?

Further hardware details:
Both Fritz Boxes are connected to the ISDN line of our telephone system. In both scenarios, we can not transfer a call to any other phone number: No target phone rings and if a next-node is defined, our INS IVR program would immediately follow the SUCCESS path, without any call being transferred.

Scenario A: Fritz Box 6591 Cable => WiFi => Laptop => INS running a TransferCall node using SIP Account A, with a registered german phone number.

Scenario B: Fritz Box 7390 => LAN =>
Laptop 1 -> INS running a TransferCall node using SIP Account B (Fritz Box extension number 174).
=> can't transfer call to:
Laptop 2 -> MicroSIP (softphone) using SIP Account C (Fritz Box extension number 175).
-> SIP





Post reply:

Name:
E-Mail:
Subject:
Message:
SPAM code displayed
next to this:

CGIForum (C) Markus Triska

Home to