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On Saturday , the 11.05.2005, Neal Winblad wrote at 04:08:34 :

INS Questions

Now that I have INS reloaded and running again, I am back to evaluating your product. I have run into some issues that I am wondering about. What I have done is modified your email-to-SMS text script to do email-to-voice call notification. When I receive an email from the SCADA system I want it to call me and read me the alarm message. A typical message looks like everything between the quotes:

"04-NOV-2005 16:18:29 SYS1TNK132LVL TANK 132 LEVEL IOB= 0 99.000< 50.000>PERCENT HI ALARM"

As you can see this message contains a lot of whitespace. This is due to the email message being built from a table entry over which I have no control.

Here are some issues I am struggling with:

1) Parsing the date format in the message above does not seem to be supported. INS reads this as "zero four negative en oh vee negative..." I may not understand the parsing mechanism well enough yet to translate this to say "4 November 2005", so before I waste a lot of time I'll ask you, is it posssible to do this in a text script?
2) When the message is being read back it stops and hangs up the phoneline when it hits a large amount of white space. Is there any way to make it keep reading until it gets to the end of the message?
3) I have recorded wave files for most of the words that might be in email messages, however if the word is at the end of a sentence (i.e. followed by a period) the wav file is not read. Rather the word is spelled out. Is it possible to make INS play the wav file instead of read the letters of the word?
4) In this text script, after I push the # key on the telephone to acknowledge the message, can I make it play a goodbye message before hanging up rather than just being silent?
5) When calling a phone number that doesn't answer, the phone rings 10 times. That is too many rings. Where do I set the parameter for either number of rings or length of time that it is off hook before INS decides nobody is going to answer?
6) In the above referenced email message is it possible in my text script to parse the part of the message that says: "99.000< 50.000>PERCENT" such that I can make it say "Value equals 99.000 percent, setpoint = 50.000 percent"?
7) Sometimes INS keeps posting old emails to the INBOX and OUTBOX and I am deleting them as fast as I can but INS keeps putting them back faster. I finally have to kill the program to keep INS from calling me a bunch of times with the same message. And, this is on a message that I already acknowledged with the # key when receiving the phone call. What could be going on here? I know that only one email actually was sent because I have Outlook Express also running and it only got one email.
8) There are still a lot of German language artifacts burried in the English language version of your product (i.e. on names of buttons in dialog boxes, etc.). I am trying to use INS in an English language situation and most of my customers do not speak German. Is there a way to correct this?
9) If the email message that the SCADA system sent me (that I am incepting with INS and turning into a voice call) was sent to more than one person (i.e. several email recipients), INS only sees the first name on the list. If that email address is not mine, and if my script is using the @RV[recipient] variable to check if this email was addressed to me, INS does not think it was, even though I am one of the people on the recipient list (if I were to receive the email in Outlook Express instead of INS). Can this be fixed. This would appear to be a bug in INS, not just user error.

Thank you in advance,

Neal Winblad






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