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On Sunday , the 11.23.2008, Bill wrote at 22:51:23 :

Error Answering : Device did not report CONNECT

Hi - I'm trying to set up an IVR system for our organization. I'm using a BestData windows V92 voice modem which works with other applications. When I dial in, the script properly goes off hook, but does not play the greeting message or do anything else. To be sure it's not the script, I started using one of your sample scripts - which should work. Here is an extract of the system log:
[2008/11/23 16:39:27.252] [Channel #01] Call [0x00FFD73C] state: IDLE

[2008/11/23 16:47:28.314] [Channel #01] Call [0x00FFD73C] state: OFFERING

[2008/11/23 16:47:28.324] [Channel #01] RING

[2008/11/23 16:47:28.604] [Channel #01] Running script VoiceMail_Enh.vsc

[2008/11/23 16:47:28.634] [Channel #01] Init device for voice 56HP92-D

[2008/11/23 16:47:28.644] [Channel #01] Call [0x00FFD73C] state: ACCEPTED

[2008/11/23 16:47:31.388] [Channel #01] Call [0x00FFD73C] state: CONNECTED

[2008/11/23 16:47:31.388] [Channel #01] Error Answering : Device did not report CONNECT

[2008/11/23 16:47:31.408] [Channel #01] Running script C:\INS\SampleScripts\VoiceScripts\VoiceMail\VoiceMail_Enh.vsc

[2008/11/23 16:47:31.418] [Channel #01] Waiting for call

[2008/11/23 16:47:40.281] [Channel #01] DTMF(4)

[2008/11/23 16:47:41.412] [Channel #01] DTMF(5)

[2008/11/23 16:47:43.035] [Channel #01] DTMF(6)

[2008/11/23 16:47:45.619] [Channel #01] DTMF(#)

[2008/11/23 16:47:49.524] [Channel #01] DTMF(1)

[2008/11/23 16:47:50.896] [Channel #01] DTMF(2)

[2008/11/23 16:47:52.278] [Channel #01] DTMF(#)

[2008/11/23 16:48:15.051] [Channel #01] Call [0x00FFD73C] state: DISCONNECTED

[2008/11/23 16:48:15.161] [Channel #01] Call is disconnected Call[0x00FFD73C]

[2008/11/23 16:48:15.972] [Channel #01] Call [0x00FFD73C] state: IDLE

The only problem here appears to be the error message: Error Answering : Device did not report CONNECT - even though the log clearly indicates a the call state is connected. The message server will record DTMF tones it hears (see log) but take no action.

Would appreciate any help! Thanks! Bill





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