For extended support
At MAW Software Ltd we understand that our support forum does not always satisfy the need for 100% uptime some of our customers may require. If you use our software to run a high volume call centre where downtime is at a premium, you may wish to have the ability to directly talk to our support engineers on the phone and get advice on how to fix problems on the spot.
For this we created incident based support contracts where you can subscribe to a contract scheme that fits your needs best.
As customer with a current subscription to a support contract you receive a priority phone number where you can call our competent staff if needed 24h/day 365days/year.
Every time you call us an incident is deducted from your account. An incident is considered to be solved when the system works again to your satisfaction.
As different customers may have different needs we are happy to propose the following individual contracts:
|Support contract||Nbr of free incidents||Price||Order now online|
|Bronze Support||5||EUR 550||click to buy|
|Silver Support||10||EUR 1000||click to buy|
|Gold Support||20||EUR 1900||click to buy|
|Support Incident||1||EUR 120||click to buy|
|Enterprise Support||5d/8h for 1 year||EUR 1500||click to buy|
|Enterprise Support||7d/24h for 1 year||contact us|